Welcome to Episode 24 of The Kelly & Erinn Show! 💖

We’re celebrating 13 incredible years of Kelly’s Bake Shoppe — our beloved family-run, plant-based, gluten-free bakery that started in Burlington, Ontario, and continues to grow in Oakville. In this special milestone episode, we’re joined by our very first guest: Michael, Erinn’s husband and the man behind the hospitality magic that has defined the Kelly’s experience for over a decade.

Together, we dive deep into the story of how Kelly’s Bake Shoppe began, the lessons we’ve learned about authentic hospitality, and what it means to build a brand rooted in love, integrity, and purpose.

Whether you’re a small business owner, hospitality professional, or a loyal Kelly’s customer, this episode will remind you why kindness, gratitude, and heart are the true ingredients of success.

🧁 IN THIS EPISODE:

The origin story of Kind Food and how it inspired Kelly’s Bake Shoppe

What separates hospitality from service — and how to create unforgettable customer experiences

How Michael helped shape Kelly’s signature warmth and connection

The ups and downs of running a family business with purpose

The future and legacy of Kelly’s Bake Shoppe as we celebrate 13 years

🎉 ANNIVERSARY CELEBRATION

🗓 November 10: Free Delivery on all online orders

🧁 November 16: Two-for-One Cupcakes at our Oakville location

Join us in celebrating 13 sweet years of community, love, and plant-based magic!

🕒 VIDEO CHAPTERS (YouTube Time Stamps)

00:00 — Welcome back to The Kelly & Erinn Show

00:48 — Celebrating 13 Years of Kelly’s Bake Shoppe

01:25 — Introducing our first-ever guest: Michael!

03:00 — The beginning of Kind Food and the dream that started it all

05:45 — Opening Burlington’s first vegan café in 2010

08:10 — Learning the art of hospitality and customer connection

11:00 — Integrity and staying true to clean ingredients

13:20 — The family dynamic behind Kelly’s Bake Shoppe

15:40 — Growing through challenges: loyalty, trust, and family business lessons

18:50 — The birth of Kelly’s Bake Shoppe in 2012 and its explosive success

22:00 — What true hospitality means (and why most places miss the mark)

26:10 — How gratitude shapes every customer interaction

29:20 — Real stories that define great hospitality

34:00 — How Kelly’s trains its team to “lead with love”

36:40 — The difference between hospitality in Canada vs the U.S.

39:20 — How the pandemic reshaped customer connection

42:00 — Michael on purpose, empathy, and why he loves people

46:00 — The emotional side of running a family business

48:10 — The legacy and future of Kelly’s Bake Shoppe

50:00 — 13 Years of love, cupcakes, and community

52:00 — Celebration details + closing gratitude